Plumbing & Cooling Nerds

Where do I begin. The people from Plumbing Nerds have been at my home a few times. They put in a new water filter for my home years ago. As time goes on I had them come for various things.

Due to random black in my water, Plumbing Nerds insisted that I had to have my whole house repiped. I have since learned they were wrong. The issue was a defective water pressure tank, leaking black randomly throughout the house and water filters Again, no overhaul needed to the pipes- omitting a costly $8,000.00 dollar job that wasn't necessary.

But my worst experience was when they came for two reasons; one to inspect a hot water tank to determine it was properly installed for a new insurance company. Plumbing Nerds put the cost of this at $895.00 just to make that determination. I ended up paying nothing.

I also wanted to replace a valve in my shower. The concern I had was that I didn't want to damage the dated tile in the bathroom. For this task they wanted $1,400.00 and couldn't guarantee they wouldn't damage the tile.
When a friend called during their visit, he insisted that I not use them due to the excessive pricing. I eventually had a decent plumber come through. Not only did he charge me only $415.00, he replaced the valve by going through
the wall from another room. What a concept...

Terrible experience. i made an appointment five days in advance of today, i explicitly explained what we needed done, repair to an ice maker. I was told this could be done. I was then contacted and told they could not make the appointment after our tenants has waited five hours to have someone show up today. When i told them we needed them to come today, i was then told they really do not repair ice makers. So, either the rep i spoke to today is lying to me about service or the intake person did.

DO NOT USE THIS COMPANY

Honest trust worthy company. Our tech Jeff was on point with his updates. I was impressed he showed up on time and ready to work. He explained what was going on with my hot water heater and had it fixed in no time. He was extremely professional and respectful and now days that goes a long way. I will definitely use plumbing nerds in the future!

I will say at the beginning I was very impressed with the professional response I received. they were very good at coming out quickly and then it all went down hill. my impression was they were there to sell me whatever service they could think up. then the prices quoted were so high I basically said they could leave as it was ridiculous.
to clean out a main drain $4000 when the common charge is closer to $450-550.
camera service for the toile was over $1000 when it is normally $525.
they wasted their time and mine!!!!

I had a high water bill and call the Plumbing Nerds. It was a bad flapper in one toilet. It was recommended that I replace both toilets for about $1500, or just the insides or just the flappers. Replacing the two flappers was $306. I said that it was too expensive. He told me that he is a certified, licensed plumber and is worth this fee. I bought two flappers online for $20 and replaced them in about 15 minutes.
I bought two flappers online for $20 and replaced them in about 15 minutes.

Do not use if you are planning to make an insurance claim!

My water heater was damaged after Hurricane Ian. I called the Plumbing Nerds to replace it on a Friday (having used them successfully before) and they came out on Saturday to take a look. They gave me a quote which was expensive but, I assumed, reasonable, given the size/type of water heater (80Gal Rheem Professional), the work involved (new stand, new WH, updated piping, hauling away old WH and stand, etc) and the post-Hurricane Ian supply and demand issues. They were able to replace it on the Monday. So far so good.

I subsequently submitted the Plumbing Nerds invoice to my insurance company for reimbursement and they pushed back, asking for a breakdown of materials and labor. Fine, I thought. I called Plumbing Nerds to ask for this. I was told that they would escalate to management and call me back. Nothing. I called again...same thing. And again...same thing. I have called now 5 or 6 times and can only speak to the call center people. No one has called me back and no detailed invoice has been produced. The only thing I can assume is that the price was so exorbitant they are unable to produce an invoice. Now I am stuck with a $5K+ invoice which insurance won't cover.

It's unfortunate because prior to this I was happy with the Plumbing Nerds but I can no longer recommend them, at least not if you are planning on requesting a reimbursement from your insurance company

This place was great! They contacted me as soon as I sent a request. They were able to get us in the same day and they far exceeded our level of customer service. They had everything completed within the given time frame. A hard find in today's society! Def give these guys a try!!

If you're way too lazy to shop around and are OK with paying five times more than what you should pay for any given job, and if you're OK with being constantly upsold, then go ahead and give these guys a call. Or you can just call almost literally anyone else and save 80% from what these people will charge you. Definitely do not recommend.

We called this company and they sent somebody out, however they didn't resolve the issue. They tried their snake, this didn't resolve the issue, they took a deposit of $500 to do the water jet the next day, this they guaranteed to fix our issue, it did not. Their guy let water run over our hardwood floors and put towels down, the towels were wet and now the seams have spread on our floor. We called to get our money back because after two days it was apparent they couldn't get the job done, the manager said they would give the money back, but instead took out the additional $500. So, in addition to them lying about giving our money back, they ruined our floor. The guy came over a two day period of time, never showing up when they said he would be here. Our kitchen was left in shambles because of this company. Then they fraudulently took $501 more out of our account. The $1001 is a small price compared to the floor we now will have to replace! We are considering suing.

We called a different plumber the next day, he resolved the issue, without any drama. The company we called was Mike's Plumbing, he used an old-fashioned snake, resolved our issue within 2 hours, but more importantly knew what he was doing.

Plumbing Nerds installed a 30 gallon hot water heater on a Friday. The following Monday I called about a minor concern with the drain in the pan. They offered to send someone over that day or whichever day was convenient for me. I asked for the following day and two technicians were at my door that morning. They corrected the issue quickly and professionally and made sure I was 100% satisfied before departing. Excellent customer service and support after the "sale" is the hallmark of a solid and trustworthy business. I highly recommend Plumbing Nerds.