Disney Institute

Date: 9/28/2011
Time: 7:00 AM TO 4:30 PM

The Westin Cape Coral Resort at Marina Village
5951 Silver King Blvd.
Cape Coral, FL 33914

---

Event Description: Chamber of Commerce of Cape Coral and LCEC Welcomes Disney Institute to Southwest Florida.

The Walt Disney Company has never lost sight of its founder’s edict: “Give the public everything you can give them.” From this simple statement, everyone at Disney strives to exceed customer expectations every day. Come to the Disney Institute Quality Service seminar and uncover some of the secrets behind the Disney service culture and processes. You will Learn how to: • Develop an organizational culture that supports consistent delivery of quality service. • Evaluate the Disney approach and tailor it to your business. • Design quality service standards and processes to raise the level of customer satisfaction. • Create metrics to gauge the needs, perceptions and expectations of your customers. • Enable employees, settings and processes to convey your quality service commitment. • Implement a strategic plan for monitoring the delivery of seamless customer experiences.


Directions:
From Veterans Parkway Stay on Colonial and follow signs for Veterans Pkwy, a bridge, which has a toll of $2.00. Take Veterans Parkway to Santa Barbra Blvd. Turn Left onto Santa Barbra Blvd; follow it down to Cape Coral Parkway. Take a right onto Cape Coral Parkway to Pelican Blvd. Take a left onto Pelican Blvd. Take Pelican for 0.9 miles and turn right onto Rose Garden Rd. Go for 1 mile and turn left onto Silver King Blvd.

From Cape Coral Parkway
Stay on College Parkway and follow signs this road becomes Cape Coral parkway, there is a bridge, which has a toll of $2.00. Follow Cape Coral Parkway for 3.1 miles and turn left onto Pelican Blvd. Take Pelican for 0.9 miles and turn right onto Rose Garden Rd. Go for 1 mile and turn left onto Silver King Blvd.

---